The Pleasure and Pain of Performance Support

As part of the wider reading and research I’ve been doing around the whole subject of performance support, a month or so ago I read a book by Marc J. Rosenberg called, ‘Beyond E-Learning.’ It was published in 2006 to much praise. My take is that it’s a kind of predictive manifesto for L&D at […]

The Determinism Dilemma: Making AI More Reliable

A couple of weeks back, I spent two days in Manchester attending an event organised by Amazon Web Services (AWS) which was all about – yes, you guessed it – AI. Nothing to do with L&D. Actually, quite techie-focused with the opportunity to gets hands-on practice using some of the new tools they have launched […]

The Hidden Power of Chunking

Years back, I was lucky enough to stumble across something called Information Mapping. You’ve probably never heard of it. But in essence it’s about structured writing. Sounds deathly dull, I know; but it transformed my ability to communicate – especially using the written word; and, it helped me think about most things much more clearly […]

In Awe of the Math I’ll Never Do

I recently took something called the PXT Assessment. It’s one of those personality-style assessments often used in HR-Land. In years gone by, I would have been thoroughly sceptical and avoided taking such an assessment like the plague. However, over the years, I have been persuaded to take a few different assessments (like Kolbe, for example) […]

The Day I Realised I Was Building Software

The idea for PerformaGo really came into clear view around the end of April, early May this year (2025 for readers from the future). By the end of May, the overall concept was clear and I had identified the underlying performance support principles and approaches that it needed to be based around. (I’ll write more […]

Eliminating Clicks: The Elegance of Good UID

I’m a regular Sainsbury’s shopper and an occasional Waitrose one. In both supermarkets, I use their handheld scanners to do my shop and then point the scanner at the self-checkout screen to set the check-out process rolling. Sainsbury’s call this system their Smart Shop. I don’t remember the Waitrose name – but I’m sure they […]

Digesting the Jargon: Chewing over ‘Ingestion’

One of the things that always brings a smile to my face (and often a grimace, too) is the ability of the tech world to make something every day sound much more complicated (and often unpleasant) than it actually is. One of my favourites is ‘boot up’ or ‘reboot’. Why we can’t just say ‘start’ […]

Building Better GPTs: Lessons from ‘Secret Weapons’ in Software

I feel like I discovered some buried treasure this week. What do I mean by this? Software’s buried treasure Well, for a long time, I’ve felt that one of the problems with a lot of technology, software tools and apps is that their real strength and power gets buried away in all the gloss of […]

Cracking the L&D Impact Code

In my last entry I wrote about the compelling research-based evidence I first learned about in 2011. Evidence that highlights the futility of much of the ‘busy’ work we find ourselves doing on a daily basis if working in an L&D role. The importance of post-training support It was evidence that highlights just how important […]

The First Post: The Journey Begins

I’ve been in L&D a long time. Long enough to have seen fads come and go. The “future of learning” declared every couple of years; and endless talk of how we need to be more strategic, more business-aligned, more focused on impact. But for most of that time, I’ve run into the same frustrating reality. […]